Non-Discrimination Policy
Support Homecare Services LLC is fully committed to providing services and employment opportunities without discrimination or exclusion based on race, color, religious creed, disability, ancestry, national origin (including Limited English Proficiency), age, sex, gender, gender identity or expression, sexual orientation, marital status, or any other protected characteristic under federal, state, or local laws. This policy aligns with Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Americans with Disabilities Act of 1990, Section 1557 of the Affordable Care Act, the Pennsylvania Human Relations Act (43 P.S. §§ 951-963), and Pennsylvania Department of Health regulations (28 Pa. Code), as well as requirements from the Office of Long-Term Living (OLTL), Community HealthChoices (CHC), and Pennsylvania Managed Care Organizations (MCOs) such as UPMC Health Plan, PA Health & Wellness, and others.
We ensure meaningful access to our home care services for individuals with disabilities and Limited English Proficiency (LEP) through practical, economically feasible methods, including provision of qualified aides and interpreters, equipment redesign or auxiliary aids (such as large-print materials, qualified sign language interpreters, or video remote interpreting), and alternative service delivery locations. Structural modifications to our facilities are considered only as a last resort when other accommodations are ineffective. Free language assistance services, including oral interpretation in prevalent languages like Spanish and oral translation of vital documents, are available upon request to ensure effective communication.
Support Homecare Services LLC prohibits retaliation against any person who, in good faith, opposes discrimination, files a complaint, or participates in an investigation. We provide equal employment opportunities and maintain a harassment-free workplace. This policy applies to all aspects of service delivery, including intake, assessment, care planning, HCBS waiver services (Act 150, CHC Waiver, OBRA Waiver), and interactions with clients, families, referral sources, and staff.
If you believe you have experienced discrimination, please contact our Administrator, Madhan Khanal, at Support Homecare Services LLC, 4411 Stilley Rd, Suite 206, Pittsburgh, PA 15227; Phone: 412-693-9030; Fax: 412-693-9029; Cell: 412-652-3242; or Email: homecare.services.pennsylvania@gmail.com.
You may also file complaints with:
U.S. Department of Health and Human Services, Office of Civil Rights, Suite 372, Public Ledger Building, 150 South Independence Mall West, Philadelphia, PA 19106-9111.
Pennsylvania Human Relations Commission, Eleventh Floor, Pittsburgh State Office Building, 300 Liberty Avenue, Pittsburgh, PA 15222.
Pennsylvania Bureau of Equal Opportunity, Western Regional Office, Room 702, Pittsburgh State Office Building, 300 Liberty Avenue, Pittsburgh, PA 15222.
We post this notice prominently on our website, office, publications, and communications.
